ABOUT NSC
Newcastle Support Coordination (NSC)
Hugh Vo, the founder of Newcastle Support Coordination (NSC), graduated from the Business School (Massey University) and Nursing School (MIT) in Auckland-New Zealand and completed his Master of Nursing (University of Tasmania), He has extensive experience working across various sectors, including the disability field and medical and surgical settings, in Auckland, Sydney, and Newcastle.
As a parent of a neurodivergent child, Hugh faced challenges navigating the NDIS, seeking high-quality support providers, and accessing community services that met the needs of his child and family. He recognised a significant gap between the needs of children with complex special needs and the services available, as well as the quality of disability services in the community. In response to this gap, NSC was established as a family-run business, drawing on expertise from medical, health, and education professions to support for those are vulnerable to gain better control and achieve their goals and independence.
Our goals are to acknowledge and address the challenges and complexities of high-needs children, vulnerable individuals and their families, improve the quality of care, promote collaboration, and enhance disability services to better support children/ individuals with complex and high needs within our community.
Our Values
Respect: We listen to you, value your opinions, and support your independence, respecting your decisions and views.
Honesty: We are trustworthy, keeping our promises with transparency and truthfulness.
Privacy and Confidentiality: We uphold your privacy, as outlined in our Privacy and Confidentiality Policy.
Development and Improvement: With your input, we continually identify areas for improvement and enhance our services to meet Service Standards. Your feedback is valued.
Safe and Harmonious Environment: We provide a supportive and inclusive workplace for both staff and participants.
Passion and Dedication: Our staff is passionate about their work and committed to treating participants as part of the family, with dedication to their goals.
Care and Dignity: We support you and your family with respect, preserving dignity and autonomy while honouring choices and involvement in decisions.
Excellence in Services: We consistently deliver high-quality, effective support, exceeding expectations with professionalism and competence.
Commitment to Clients and Staff: We are dedicated to valuing and supporting both our clients and staff.
Person-Centred Care: We prioritise your unique needs, preferences, and values in all aspects of care.
Empowerment: We encourage individuals to take control of their lives, make informed decisions, and act on their choices.
Equity: We provide fair and just opportunities, respecting individual needs, preferences, goals, and cultures.
More About NSC
Our Misson
To deliver outstanding services and support while empowering individuals with special needs and their families to reach their goals and attain independence.
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Our Vision
To create a safe and supportive enviroment for individuals in the disability and mental health community, promoting safety, inclusivity, independence, confidence, and enjoyment.
Our Philosophy
We believe that a holistic approach, a continuous care model, and empowerment can greatly change lives for the better.